For chains and multi-location
Your chain is only as strong as your weakest location — and you find out too late which one that is.
Continuous and comparable insight into the customer experience per location. Conversations with franchisees based on figures instead of opinions.
30 minutes, you see the working product with demonstration data.
Chain dashboard · 12 locations
Example · demonstration dataResponses
1.248
+18%30 days
Score
4,3
+0,2chain-wide
Review-ready
7 / 12
locations
Score distribution
1.248 responses · 30 days
Leiden location · public improvement page
Measured resultOrders on time
84 responses · 90 days
Individual reviews do not tell the whole story
Public reviews are valuable. They are just rarely usable for steering a chain.
Too few, too extreme
Each location receives too few reviews, and they come mostly from guests with an outspoken experience.
Mystery shopping is expensive
One visit per quarter costs a lot and says something about that single moment, not about the week after.
You hear about it too late
A problem usually reaches head office only once it is already a public one-star review.
“That is not what I see”
Without the same questions per location, conversations with franchisees get stuck in experience against experience.
One location, all brands
One weak location costs brand trust that every location pays for.
Scores per location
Every location gets the same questions, so the comparison is about the same thing. Six of the twelve locations, sorted by average score.
| Location | Responses | Avg. score | Delivery time | Temperature | vs. chain | Review-ready |
|---|---|---|---|---|---|---|
| Rotterdam Centrum | 184 | 4,6 | 4,5 | 4,7 | +0,3 | Invitation active |
| Den Haag Zuid | 156 | 4,5 | 4,4 | 4,6 | +0,2 | Invitation active |
| Utrecht Oost | 121 | 4,3 | 4,1 | 4,4 | 0,0 | Invitation active |
| Leiden | 48 | 4,3 | 3,6 | 4,2 | 0,0 | Collecting feedback |
| Amersfoort | 97 | 4,1 | 3,9 | 4,0 | −0,2 | Collecting feedback |
| Zwolle | 76 | 3,7 | 3,2 | 3,5 | −0,6 | Improve first |
Delivery time score distribution
510 responses · 30 days · chain-wide
No ranking for the guest
Scores on a scale of 1 to 5, measured over the last 30 days. A score appears only at a minimum of 20 responses in the period.
From feedback to visible result
Six steps, filled in here for a delivery chain with twelve locations. You switch the sixth on only once a location is ready for it.
- 1
Collect feedback per location
QR codes per location and per channel: delivery box, receipt, table or flyer. Twelve locations, the same questionnaire.
- 2
Understand patterns
Scores per topic, themes and trends, always with the number of responses and the period alongside.
- 3
Compare locations
See which location deviates on which topic, and whether the problem is local or chain-wide.
- 4
Make improvements and measure
Record what a location changes and compare the period before and after on the same questions.
- 5
Make improvement visible
Publish selected improvements on the public location page and inform guests who signed up.
- 6
Activate review invitations
Once a location meets the quality criteria, every respondent from that location gets the same invitation.
Improve first, then ask for reviews
Every location has its own review readiness. Head office sees at a glance which locations are ready to actively collect reviews and which have to improve first.
Once the configured quality criteria are met, the invitation for a public review can be activated. From that moment every respondent gets the same opportunity.
- Collecting feedback
- Addressing improvement points
- Meeting quality criteria
- Activate invitation
The invitation applies to all respondents at once. An individual score never determines whether someone sees the invitation — GeefSterren filters no customers.
Review readiness · Leiden
Example · demonstration datalast 60 days · Automatic
- Number of responses4850criterion not yet met
- Average score4,34,0criterion met
- Share of low scores6%max 10%criterion met
- Completion rate71%min 60%criterion met
Status per location
- Rotterdam CentrumInvitation active
- Den Haag ZuidInvitation active
- LeidenCollecting feedback
- ZwolleImprove first
What a chain does with it
Location comparison
All locations answer the same questions, so the comparison is about the same thing. Including the number of responses per location.
Trends per location and chain-wide
See whether a problem is local or everywhere, and whether it moves the other way after an intervention.
AI summaries with sources
Every summary states what it is based on, for example “based on 48 responses”. Suggested actions are advice, not a conclusion.
Feedback campaigns with an optional reward
Per campaign you choose whether there is a reward and what it is. The reward is attached to completing the questionnaire, to nothing else.
Public improvement page per location
A local trust signal: the location shows what was changed and what was measured afterwards.
Reporting per franchisee
Every franchisee gets the same reporting on the same questions. The numbers conversation without a discussion about the measurement.
Where the customer cases belong
GeefSterren is new
We have no customer cases yet. That is why we show the full working product with demonstration data in the demo, and publish results only once they are real and verified.
Every figure and example on this site is labelled for that reason.
Pricing
A scale based on the number of locations. From-prices per location per month, decreasing as you connect more locations.
Starter
1 to 3 locations
€ 49
per location per month
- Feedback flow with QR per location
- Portal with scores, themes and trends
- One campaign at a time
Grow
4 to 15 locations
€ 39
per location per month
- Everything in Starter
- Location comparison on the same questions
- Public improvement pages
- Reporting per franchisee
Enterprise
More than 15 locations
On request
- Everything in Grow
- SSO and API connections
- Chain-wide onboarding
- SLA
The amounts shown are examples for this design and will be replaced once the tariffs are settled.
Frequently asked questions
In 30 minutes you see the product as your chain would use it
A working prototype with demonstration data, set up for the number of locations you manage.